Cancellation Policy

Sunny Starts Paediatrics is committed to delivering the services and supports that have been agreed to with our participants and/or families, as outlined and documented within individualised Service Agreements.

The Sunny Starts policy aims to:

• Minimise the cancellation of scheduled services.

• Provide participants and families with information about their obligation to the Sunny Starts Paediatrics in the event that participants and families need to cancel a scheduled appointment and/or rostered support shift at short notice, or do not attend.

Sunny Starts Paediatrics follows NDIS recommendations and price guidelines. More information regarding NDIS Pricing Arrangements and Pricing Limits can be found by visiting; https://www.ndis.gov.au/providers/pricing-arrangements

In the event of a short notice cancellation (or where the participant is deemed a “no-show” for a scheduled appointment) Sunny Starts Paediatrics reserves the right to seek payment and claim 100% of the agreed fee associated with the service(s).

Following the National Disability Insurance Agency (NDIA) guidelines, a cancellation at Sunny Starts Paediatrics is considered a Short Notice Cancellation if the participant:

• does not show up for a scheduled support or is not present at the agreed place when the provider is travelling to deliver the support.

• has not provided two (2) clear business days notice for a support.

Sunny Starts Paediatrics will only claim for Short Notice Cancellation if the above criteria are met and if the NDIS Pricing Arrangements and Price Limits indicates that providers can claim for Short Notice cancellations in respect of the support item.

Participants and families will not be charged for a service that Sunny Starts Paediatrics cancels and cannot substitute or reschedule.